privacy policy

Privacy Policy

At Distinqt Car Hire, we are committed to protecting your personal information and ensuring compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Australian Consumer Law (ACL).

1. Collection of Personal Information

We collect personal information to provide you with our car hire services in accordance with consumer law obligations. This information may include:

• Your name, address, and contact details (email, phone number).
• Identification details (driver’s licence, passport).
• Payment information (credit card or billing details).
• Information about your driving history or insurance coverage.

We may collect information directly from you through:

• Online or in-person bookings.
• Customer inquiries and service communications.
• Your use of our website or mobile applications.

2. Use of Personal Information

We use your information to:

• Fulfil car hire bookings and provide related services.
• Verify your identity and ensure you meet eligibility requirements.
• Process payments, deposits, and refunds in compliance with consumer guarantees.
• Manage customer inquiries, feedback, and complaints.
• Comply with legal obligations, such as those related to warranty claims or refunds.

We will not use your information for any purpose unrelated to providing our services unless required by law or with your explicit consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Financial institutions for payment processing.

Insurance providers for claims and coverage inquiries